Returns & Refund Policy

1. Return Window

At peikra, we want you to feel confident in your purchase. If an eligible physical item does not meet your expectations, you may request a return or exchange within 30 days of delivery.

2. Conditions for Approval

A return can be considered when the item:

  • Has not been used and remains in its original condition.

  • Is sent back with all original packaging, accessories, and included components.

  • Includes proof of purchase, such as an order confirmation or receipt.

  • Has not been customised beyond the standard options displayed on the product page.

3. Starting a Return

Please email us before sending anything back. No return should be posted until it has received advance approval from our team.

If the request is accepted, we will provide:

  • A prepaid return shipping label.

  • Instructions for preparing the parcel.

  • A Return Authorisation Number (RA#).

The RA# must be clearly visible on the outside of the package.

Items sent back without prior approval will not be accepted or processed.

4. Damaged or Incorrect Deliveries

Please contact us as soon as possible if your order arrives damaged, incomplete, or incorrect.

This may involve:

  • Damage to the product or packaging.

  • The wrong size, colour, or design.

  • Missing parts or components included with the product.

After assessing the issue, we will arrange an appropriate resolution.

5. Items Not Eligible for Return

Returns are not available for:

  • Personalised or custom-made products, including items featuring custom text or images.

  • Final-sale or clearance products.

  • Items damaged after delivery through misuse, mishandling, or improper care.

6. Exchanges

If you would like a different item, you must first follow the return procedure for the original product and then place a separate order for the replacement.

After the original return is approved, any eligible credit may be applied towards the replacement purchase.

7. Refund Processing

Once your return has been delivered to us, it will be inspected. This review usually takes 3–5 business days.

We will then notify you of the approval decision. If approved, the refund will be sent to your original payment method within 5–7 business days.

Depending on your bank or payment provider, an additional 3–10 business days may be required before the funds appear in your account.

8. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

Store: peikra
Email: contact@peikra.shop
Phone: +44 791 958 4194
Address: 54 Sycamore Dr, Newtown SY16 2QL, UK